• iwa Spa - Groups Coordinator & Front-Desk Concierge

    Job Posted By: iwa Spa

    iwa Spa

    Groups Coordinator & Front-Desk Concierge

    iwa Spa

    Blue Mountain Village

    Job details

    Job type

    Full-time

    Indeed's salary guide

    • Not provided by employer

    • $24.8K–$31.4K a year is Indeed's estimated salary for this role in Blue Mountains, ON.

    Full Job Description

    We are currently seeking a reliable and dedicated individual to join our team as full-time Groups Coordinator & Front Desk Concierge. This position will require attention to detail organization, and the ability to multi-task in a fast-paced environment. The Groups Coordinator is responsible for providing superior customer service in managing all group inquiries & bookings from start to finish. This candidate will also be trained as a member of our concierge team – from greeting and checking guests in/out, to booking spa appointments through our web-based platform, as well guiding guests to our volcanic rock therapy experience, and assisting with overall spa cleanliness and stocking. If you love organization and working in a team environment – this is for you!
    Responsibilities:

    • Coordinate all Group Bookings (ie conference groups, bachelorettes etc) via email and phone.

    • Take initiative on potential new offerings for groups, including patio activations.

    • Provide world class check in, check out, and lounge services for guests

    • Communicate effectively, positively, and professionally at all times

    • Answer phones and receive walk in guests to answer questions regarding the spa, amenities and services, and to book appointments

    • Maintain a thorough understanding and develop a deep comprehension of iwa Spa’s Booker platform

    • Assist in maintaining the cleanliness of the spa and work areas

    • Assist guests in finding the perfect products from our gorgeous iwa Spa Boutique, contributing towards spa retail sales goals

    • Work closely with colleagues to maintain a clean, professional spa environment.

    • Be positive and friendly, helping to maintain a quality, team-oriented work environment.

    Qualifications:

    • This is a position ideal for enthusiastic and responsible individuals, and for those looking to develop a career in the hospitality and tourism industry.

    We offer :

    • A great team environment that thrives under our cultural values of K-A-R-M-A (Kindness Attitude Respect Manners Accountability)

    • On-site Training

    • Complimentary access to ganban volcanic rock therapy and yoga mid-week

    • Discounts on spa services & retail

    • Complimentary spa treatment per month

    View Full Job Posting (PDF)

    Who to Contact:

    jenevieve@iwaspa.com

Submit your Application

Blue Mountain Village is proud to be home to over 50 shops and restaurants that fill the streets with life and excitement. Working in the Village means more than just carrying on a daily routine; it's becoming part of a team that thrives to ensure every guest's visit is an exceptional experience. Applying today means hard work, but it also means live music, mountainside views, fireworks and fun. Thank you for applying and feel free to contact us if you have any questions.

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