iwa Spa - Groups Coordinator & Front-Desk Concierge
Job Posted By: iwa Spa
Groups Coordinator & Front-Desk Concierge
Blue Mountain Village
Indeed's salary guide
Full Job Description
We are currently seeking a reliable and dedicated individual to join our team as full-time Groups Coordinator & Front Desk Concierge. This position will require attention to detail organization, and the ability to multi-task in a fast-paced environment. The Groups Coordinator is responsible for providing superior customer service in managing all group inquiries & bookings from start to finish. This candidate will also be trained as a member of our concierge team – from greeting and checking guests in/out, to booking spa appointments through our web-based platform, as well guiding guests to our volcanic rock therapy experience, and assisting with overall spa cleanliness and stocking. If you love organization and working in a team environment – this is for you!
Coordinate all Group Bookings (ie conference groups, bachelorettes etc) via email and phone.
Take initiative on potential new offerings for groups, including patio activations.
Provide world class check in, check out, and lounge services for guests
Communicate effectively, positively, and professionally at all times
Answer phones and receive walk in guests to answer questions regarding the spa, amenities and services, and to book appointments
Maintain a thorough understanding and develop a deep comprehension of iwa Spa’s Booker platform
Assist in maintaining the cleanliness of the spa and work areas
Assist guests in finding the perfect products from our gorgeous iwa Spa Boutique, contributing towards spa retail sales goals
Work closely with colleagues to maintain a clean, professional spa environment.
Be positive and friendly, helping to maintain a quality, team-oriented work environment.
We offer :
A great team environment that thrives under our cultural values of K-A-R-M-A (Kindness Attitude Respect Manners Accountability)
Complimentary access to ganban volcanic rock therapy and yoga mid-week
Discounts on spa services & retail
Complimentary spa treatment per month
View Full Job Posting (PDF)
Who to Contact: