Membership Services & Relationship Manager, (Full-time position)
Job Posted By: Blue Mountain Village Association
Position Title: Membership Services & Relationship Manager, (Full-time position)
Reports To: President
Department: Membership Services
Blue Mountain Village Association (BMVA) is an award-winning destination development and
membership services organization recognized as leaders in the tourism industry. We're hiring a
Membership Services & Relationship Manager to strengthen relationships with BMVA members, to
improve membership services and to increase member participation in key BMVA operations.
Responsibilities for Membership Services & Relationship Manager:
Develop and lead annual membership services plan, including:
o Cultivate relationships with key member segments, including; commercial operators,
residential property owners, lodging unit owners, resort operators, associate members,
o Set projects, objectives and measures that strengthen relationships with members and
increase participation/use of member programs and services, including: shuttle, security,
member discount program, VIP experiences, etc.
o Serve as a liaison between members and BMVA’s key operational offerings (marketing,
events, facilities, advocacy/municipal relations, economic development) with a goal to
increase engagement and participation to achieve elevated operational results or enhanced
o Develop execute ongoing communication plans to increase use of key channels: member
web portal, e-mail/newsletter, member app, etc.
o Facilitate standing and ad-hoc committees to increase member communication and
address emerging issues
o Implement service optimization as well as new program/service development, etc.
Collaborate with membership coordinator who administers key membership services.
Other Duties as Required
Qualifications for Membership Services & Relationship Manager:
Bachelor's degree/diploma in business administration, communications, social sciences,
psychology, anthropology or relevant related field
3-5 years’ experience in a similar relationship management role
Strong relationship management skills, high emotional intelligence, empathy
Strong facilitation skills, ability to listen, ability to work with diverse points of view to secure
Outgoing, patient, and positive attitude
Excellent written and verbal presentation communication skills, with an ability to engage,
persuade and overcome objections
Proven customer service excellence
Firm grasp of various technology platforms, channels, and best practices, including:
membership/customer databases, online meeting platforms, social, digital, websites, Apps, email
communication. Proficiency in MS Office, Adobe, etc.
Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet
deadlines, while at the same time be a team player
Must have strong organizational and project management skills
This position is primarily on-site and requires regional residency
View Full Job Posting (PDF)
Who to Contact:
Apply: Email resume and cover letter to firstname.lastname@example.org