• Membership Services & Relationship Manager, (Full-time position)

    Job Posted By: Blue Mountain Village Association

    Blue Mountain Village Association
    Position Title: Membership Services & Relationship Manager, (Full-time position)
    Reports To: President
    Department: Membership Services

    Job Overview:
    Blue Mountain Village Association (BMVA) is an award-winning destination development and
    membership services organization recognized as leaders in the tourism industry. We're hiring a
    Membership Services & Relationship Manager to strengthen relationships with BMVA members, to
    improve membership services and to increase member participation in key BMVA operations.
    Responsibilities for Membership Services & Relationship Manager:
     Develop and lead annual membership services plan, including:
    o Cultivate relationships with key member segments, including; commercial operators,
    residential property owners, lodging unit owners, resort operators, associate members,
    etc.
    o Set projects, objectives and measures that strengthen relationships with members and
    increase participation/use of member programs and services, including: shuttle, security,
    member discount program, VIP experiences, etc.
    o Serve as a liaison between members and BMVA’s key operational offerings (marketing,
    events, facilities, advocacy/municipal relations, economic development) with a goal to
    increase engagement and participation to achieve elevated operational results or enhanced
    experiences.
    o Develop execute ongoing communication plans to increase use of key channels: member
    web portal, e-mail/newsletter, member app, etc.
    o Facilitate standing and ad-hoc committees to increase member communication and
    address emerging issues
    o Implement service optimization as well as new program/service development, etc.
     Collaborate with membership coordinator who administers key membership services.
     Other Duties as Required
    Qualifications for Membership Services & Relationship Manager:
     Bachelor's degree/diploma in business administration, communications, social sciences,
    psychology, anthropology or relevant related field
     3-5 years’ experience in a similar relationship management role
     Strong relationship management skills, high emotional intelligence, empathy
     Strong facilitation skills, ability to listen, ability to work with diverse points of view to secure
    alignment
     Outgoing, patient, and positive attitude
     Excellent written and verbal presentation communication skills, with an ability to engage,
    persuade and overcome objections
     Proven customer service excellence
     Firm grasp of various technology platforms, channels, and best practices, including:
    membership/customer databases, online meeting platforms, social, digital, websites, Apps, email
    communication. Proficiency in MS Office, Adobe, etc.
     Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet
    deadlines, while at the same time be a team player
     Must have strong organizational and project management skills
     This position is primarily on-site and requires regional residency

    View Full Job Posting (PDF)

    Who to Contact:

    Apply: Email resume and cover letter to info@bluemountainvillage.ca

Submit your Application

Blue Mountain Village is proud to be home to over 50 shops and restaurants that fill the streets with life and excitement. Working in the Village means more than just carrying on a daily routine; it's becoming part of a team that thrives to ensure every guest's visit is an exceptional experience. Applying today means hard work, but it also means live music, mountainside views, fireworks and fun. Thank you for applying and feel free to contact us if you have any questions.

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