• Roots Canada - Team Lead

    Job Posted By: Roots Canada

    Roots Canada

    Team Lead-Retail

    Blue Mountain - Store 216, 156 Jozo Weider Blvd Unit 1-3, The Blue Mountian, Ontario, Canada Req #1539
     Wednesday, November 30, 2022


    The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

    To be successful, you’ll need to possess:

    • 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
    • Proven ability to successfully lead a sales team; viewed as a leader among peers;
    • Proven experience with POS management, daily banking procedures, and submitting timely reports;
    • Strong organization, and problem solving skills;
    • Passion for upholding an exceptional customer experience;
    • Collaborate with others, yet be self-motivated;
    • Available for varied weekly shifts, including weekends, closing and holidays.



    This is an opportunity to shape our company’s future by:

    • Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
    • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
    • Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
    • Assist store management in conducting new associate onboarding and trainings;
    • Coaches associates on customer service fundamentals and provides positive feedback;
    • Assists in resolving customer service matters;
    • Oversees and delegates tasks to team to best maximize efficiency of store operations;
    • Communicates individual and/or team performance feedback to store management;
    • Ensure team receives scheduled breaks and/or meal periods;
    • Creates an open outward communication on the sales floor;
    • Ensure adherence to all company policies, procedures and guidelines;
    • Perform opening and closing procedures, and any inventory duties as directed.

    Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

    In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.



    We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.



    Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

    Other details

    • Pay Type Hourly

    View Full Job Posting (PDF)

Submit your Application

Blue Mountain Village is proud to be home to over 50 shops and restaurants that fill the streets with life and excitement. Working in the Village means more than just carrying on a daily routine; it's becoming part of a team that thrives to ensure every guest's visit is an exceptional experience. Applying today means hard work, but it also means live music, mountainside views, fireworks and fun. Thank you for applying and feel free to contact us if you have any questions.

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